Refund & Return Policy

We request all customers to carefully review their order details before completing a purchase. By placing an order on our website, you agree to the following Refund & Return Policy.

1. Return Eligibility

We offer a 7-day return window from the date of delivery, subject to the following conditions:

• Items must be unused, unworn, undamaged, and in their original packaging.

• All original tags, labels, accessories, and invoices must be included, where applicable.

• Products showing signs of use, damage caused by the customer, or tampering may be rejected.

• A return request must be submitted within 7 days of delivery.

• Returns are subject to inspection and approval by our team.

Meeting the above conditions does not automatically guarantee approval of a return or refund.

2. Non-Returnable and Non-Refundable Items

The following items are not eligible for return or refund, except where required by applicable law:

• Customized or personalized products.

• Personal care and hygiene products.

• Products purchased during a sale or promotional offer, where clearly marked as non-returnable.

• Products that have been used, worn, damaged, altered, or improperly handled by the customer.

• Products returned without prior approval or that do not meet the eligibility conditions stated in this policy.

3. Incorrect or Incomplete Shipping Details

Customers are solely responsible for providing accurate and complete shipping information at checkout, including their name, mobile number, house or flat number, street address, locality, city, state, and PIN code.

We will not be responsible for delivery failures resulting from incorrect or incomplete information provided by the customer.

If an order is returned to our warehouse due to incorrect or incomplete shipping details, an incorrect phone number, the customer's unavailability, repeated failed delivery attempts, or the customer's refusal or failure to accept the shipment, the following conditions will apply:

• No refund will be issued for orders returned to our warehouse due to the customer's incorrect or incomplete details, refusal to accept delivery, or failure to receive the shipment, subject to applicable law.

• If the customer wishes to receive the order again, an additional ₹100 re-shipping fee must be paid before the order is dispatched again.

• The customer must confirm the correct shipping details before re-dispatch.

• Re-dispatch will be arranged only after the additional fee has been received and the request has been approved.

• If the customer does not wish to have the order re-shipped, the order amount will not be refunded where the non-refund condition above lawfully applies.

Customers are strongly advised to verify all delivery information before placing an order.

4. Return Shipping Charges

Unless the product is damaged, defective, incorrect, or applicable law requires otherwise, the customer is responsible for all return shipping costs.

We recommend using a trackable shipping service, as we cannot guarantee receipt of a return without valid tracking information.

Original shipping charges, return shipping charges, and other applicable delivery fees are non-refundable where permitted by law.

5. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

Your request should include:

• Your order number.

• Clear photographs or videos showing the issue.

• A description of the damage, defect, or discrepancy.

Our team will review the claim and determine the appropriate resolution, which may include a replacement, return, or refund, depending on the circumstances and applicable law.

Claims may be rejected if the damage was caused by misuse, improper handling, or unauthorized alteration after delivery.

6. How to Request a Return

To initiate a return, email us at rochakmittal0069@gmail.com with the following information:

• Order number.

• Product name.

• Reason for the return.

• Supporting photographs or videos, if applicable.

Do not send any product back before receiving return authorization and instructions from our team.

Returns sent without prior approval may be refused, except where applicable law provides otherwise.

7. Refund Inspection and Processing

Once an approved return reaches our warehouse, the product will be inspected to verify that it meets our return eligibility conditions.

If the return is approved:

• The refund will be processed to the original payment method, where available.

• Approved refunds will generally be processed within 7–10 business days after inspection and approval.

• The time taken for the amount to appear in your account may depend on your bank, card issuer, or payment provider.

If the returned product fails inspection, we will notify you of the decision and explain the reason for rejection.

A refund is not considered approved merely because a return request has been submitted or a parcel has been shipped back.

8. Order Cancellation

Customers should contact us as soon as possible if they wish to cancel an order.

Cancellation requests may not be accepted once an order has been processed, packed, dispatched, or handed over to the shipping carrier.

Orders that have already been dispatched may be subject to the return and delivery conditions described in this policy.

9. Fraudulent or Abusive Return Requests

We reserve the right to investigate suspected fraudulent claims, repeated delivery refusals, product substitution, deliberate damage, or misuse of our return process.

Where evidence of abuse or fraud exists, we may reject the affected request to the extent permitted by applicable law.

Nothing in this section limits any rights or remedies available to customers under applicable consumer protection laws.

10. Policy Updates

We reserve the right to amend this Refund & Return Policy from time to time. Updates will be published on this page and will apply as permitted by applicable law.

Customers are encouraged to review this page before placing an order.

11. Contact Us

For questions about returns, refunds, damaged products, or re-shipping, please contact us:

Email: rochakmittal0069@gmail.com

Please include your order number in all communications so that we can assist you efficiently.

Important: By placing an order on our website, you acknowledge that you have read and understood this policy, subject to your statutory rights under applicable law.